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In order to assist users in a more timely manner the DocAuto Support team has created a new site for users in order to:

  • Submit, edit, view, and close new and old cases.
  • Upload job files and logs if necessary.
  • View knowledge base articles and solutions for some of the most common problems.
This site can be accessed by either clicking on the Support Portal link above as shown in this screenshot:


Or by clicking on this link: 


To login to the Support Portal enter in the credentials previously provided (Note: User names are most commonly set to the account holders email address) into the user name and password box as displayed below:


Home Tab

After logging into the Portal the Home tab will be displayed with any Open Cases that have been created for the Account. 


In order to access an open case click on the case link and a case dialog will appear with options to View Suggested Solutions, Add Comments, and Add Attachments. 

Find Solution

To search for many of the most common solutions for DocAuto products please search through our custom created Knowledge Base. To do so click on the Find Solutions link in the Support Portal then either search for a solution by navigating through the product lists or by entering a search term as displayed in the example below.


Log a Case
To submit a support case through the Support Portal click on the Log a Case link in the Support portal. 


After this is clicked please enter as much information as possible into the case information fields such as:

  • Complete contact information (first and last name, company, and phone number)
  • Product name and product version
  • DMS Server version and DMS Client version
  • Exact text of error messages, if any 
  • Hardware configurations for WorkSite or SQL servers
  • SQL utilization and maintenance plan information
When this has been completed the Support team will be notified immediately.  Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every effort to get back to you as quickly as possible. Most queries are answered before the end of the next business day.
After a case has been submitted attachments such as job files, program logs, screenshots of errors received, or DMS logs can be added to a case by clicking on the Add Attachments link. (Please zip up large files when submitted attachments)

View Cases

The View Cases tab works in the same way as the Home tab except that closed cases can be viewed as well. In order to access a case click on the case link and a case dialog will appear with options to View Suggested Solutions, Add Comments, and Add Attachments.