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  • How do I log into DocAuto.com?

    How do I log into DocAuto.com? 

    To log into the DocAuto.com website use the "My Account" tab in the top right hand corner of your screen. Simply click "My Account" to expand this tab and log-in.

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    Please note that your username is your full e-mail address. If you do not know which e-mail address we have on file or if you need to make changes to your e-mail address, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. If this is the first time you are logging into the new DocAuto website, please first reset your password

    If you do not have a username and password, please fill out this form to request a website account.

  • Is my Support Portal login information the same as my DocAuto.com login information?

    Is my Support Portal login information the same as my DocAuto.com login information?

    No, user accounts for the DocAuto Support Portal and the DocAuto website are managed by two separate systems. Both systems use your e-mail address as your username, but you may have set different passwords. To prevent confusion, we recommend setting the same password for both of these accounts.

    Logging into the Support Portal will allow you to:

    • Submit, edit, view, and/or close support tickets
    • Upload job files and logs
    • View knowledge base articles and solutions for common issues

    To log into the Support Portal, click here.

    Logging into the DocAuto website will allow you to:

    • View Product Videos
    • Download Product Documents
    • Download Technical Documents 
    • Download Application Files (requires additional privileges)
    • View your company's license keys (requires additional privileges)

    To log into the DocAuto website, click here

  • How do I log into the DocAuto Support Portal?

    How do I log into the DocAuto Support Portal?

    The DocAuto Support Portal can be accessed by either clicking on the Support Portal link in the resources menu, as shown in this screenshot:

    Support portal

    or by clicking this link: DocAuto Support Portal

    Log into the Support Portal by entering your user name and password into the designated boxes. Please note that your DocAuto.com account and your Support Portal account both use your email address as your username, but these accounts can have different passwords.

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    if you do not have an account on the DocAuto Support Portal, you may request one here.

  • How do I reset my password?

    How do I reset my password?

    Please note that your DocAuto.com account and your Support Portal account both use your email address as your username, but these accounts can have different passwords.

    To reset your password for DocAuto.com click "My Account" in the top right-hand corner of your screen.

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    Then click "Reset Your Password", enter your email address, and a verification code will be e-mailed to you so you may reset your password.

    To reset your password on the DocAuto Support Portal, click "Sign into the Support Portal" under the Resources Menu.

    Support portal

    Once you are at the DocAuto Support Portal, click "Forgot your Password?", enter your e-mail address, and a temporary password will be emailed to you.

  • How do I request a username and password?

    How do I request a username and password?

    Please click here to request a DocAuto.com username and password.

    Please click here to request a DocAuto Support Portal username and password.

     

    Click here to see all frequently asked questions.

  • Where do I find my License Keys?

    Where do I find my license keys? 

    License keys can be found on the "My Account" on the top right hand corner of your screen. Simply click "My Account" to expand this tab and log in.

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    Once logged in, your Active Assets and license keys will display in this panel.

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    To download the INI data file for an Asset, simply click the license key.

    Please note: Only users designated as a "Send Keys" contact have access to this information. If you do not know who at your firm is a "Send Keys" contact, or if you believe you should have access to this information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

    Click here to see all frequently asked questions.

  • Where do I find Product Documentation, Product Downloads, and Videos?

    Where Do I Find Product Documentation, Product Downloads, and Videos?

    To access product documentation and downloads, hover over the Products menu and select the product of interest. 

    Product Menu

    Once you are on the product's page, click the Downloads tab

    Downloads tab

    Here you will see all of the documentation, Case Studies, Whitepapers, datasheets, and guides associated with the product. Below the documentation area will be a link to download the application file. 

    Videos are located on the "Videos" tab, however this tab is only visible to logged in users

    Click here to see all frequently asked questions.

  • How do I contact DocAuto Support?

    How do I contact DocAuto Support?

    The DocAuto Support Team is available Monday-Friday from 9:00AM to 5:00PM EST and GMT. Please contact Support through our Self-Service Support Portal or at This email address is being protected from spambots. You need JavaScript enabled to view it.. The Support Team can also be reached at the following phone numbers:

    Inside the US:800-DocAuto
    Inside the UK:020 3582 5070
    Outside the US: +1 770-242-6747

    If you need a DocAuto Support Portal username and password, please request one here.

    For more information on DocAuto Support, please click here.

     

    Click here to see all frequently asked questions.

  • How do I use the DocAuto Support Portal?

    How do I use the DocAuto Support Portal?

    The DocAuto Support Portal can be used to:

    • Submit, edit, view, and/or close support tickets
    • Upload job files and logs
    • View knowledge base articles and solutions for common issues

    This site can be accessed by either clicking on the Support Portal link in the above menu, as shown in this screenshot:

    Support portal

    or by clicking this link: DocAuto Support Portal

    Log into the Support Portal by entering your username and password into the designated boxes. Please note that your DocAuto.com account and your Support Portal account both use your email address as your username, but these accounts can have different passwords.

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    Home Tab

    After logging into the Portal, the Home tab will display any open cases that have been created for your account.

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    To access an open case, click on the case's subject. A case dialog will appear with options to view suggested solutions, add comments, and/or add attachments.

    Find Solution

    DocAuto's custom created Knowledge Base can be used to search for the common solutions. To search this Knowledge Base, click on the Find Solutions link in the Support Portal then either search for a solution by navigating through the product list or enter a search term as displayed in the example below.

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    Log a Case

    To submit a support case through the Support Portal, click on Log a Case.

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    After this is clicked please enter as much information as possible into the case fields, such as:

    • Complete contact information (first and last name, company, and phone number)
    • Product name and product version
    • DMS Server version and DMS Client version
    • Exact text of error messages, if any
    • Hardware configurations for WorkSite or SQL servers
    • SQL utilization and maintenance plan information

    When this has been completed the Support team will be notified immediately.  DocAuto's target maximum response time for acknowledging support requests is by the end of the day if the request is received before noon on a business day, however, the DocAuto Support Team makes every effort to get back to you as quickly as possible. Queries submitted after noon or on a non-business day are answered before the end of the next business day.

    After a case has been submitted, attachments such as job files, program logs, screenshots of errors, or DMS logs can be added to a case by clicking on the Add Attachments link. Please zip up large files when submitting attachments.

    View Cases

    Unlike the Home tab, which only shows open cases, the View Cases tab can be used to view closed cases as well. To access a case, click on the case subject and a case dialog will appear with options to view suggested solutions, add comments, and/or add attachments.

  • How do I stay up to date on new releases, events, and news?

    How do I stay up to date on new releases, events, and news?

    Users can stay up to date on new releases, upcoming events and webinars, and general DocAuto news by subscribing to our mailing lists. Users may also use this link to unsubscribe or edit their e-mail preferences at any time.

    Users can also add DocAuto on our social media outlets below:
    Twitter
    LinkedIn
    LinkedIn User Group
    Google+
    Facebook

    Click here to see all frequently asked questions.

  • Who do I contact about DocAuto Server and its new modules?

    Who do I contact about DocAuto Server and its new modules?

    This email address is being protected from spambots. You need JavaScript enabled to view it.

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Please log in to see Frequently Asked Questions concerning Annual Support invoices and billing.

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