President's Corner

We Would Like to Give Thanks

As the holiday season approaches, we would like to thank all of our clients and partners for your continued support of DocAuto. It is through feedback from all of you that we are able to continually improve our software, as well as develop new solutions for WorkSite. While this has been a trying year for everyone, we at DocAuto have continued to expand both our personnel and our offices. This is due in large part to the loyalty of our clients and partners. So, as those of us in the United States are about to celebrate Thanksgiving, all of us at DocAuto would like to thank all of you!

David Kiefer, President

News & Events

Only a Few Days Left to Name That Character and Win Big

Our new DocAuto character needs a name. Have you sent in your contest entry yet? The character shown here was introduced at ILTA in our product brochures and booth display. So, we expect to have the character around for quite a while, and thus we want to create a name. That is where you come in, so if you have not already sent in your entry, please do so now – before our November 30 deadline! Click here to learn more about the contest and give our character a name.

DocAuto Professional Services Now Offering WorkSpace Manager Training

WorkSpace Manager Certified Engineer Training is now available through DocAuto Professional Services at our offices in Norcross, Georgia. Designed specifically for the WorkSpace Manager administrator, this three-day course provides a detailed review of the DocAuto WorkSpace Manager application. It also provides instruction, information, and practical hands on exercises building WorkSpace Manager jobs to simulate utilization of the product in your own environment. The first class at our office near Atlanta will be held December 14 – 16, 2009. To learn more or to register for the class, please visit our website. Please note that WorkSpace Manager training is still being offered by our ATC partners, also listed on our website.

DocAuto December Webinar Series

The new monthly webinar series we recently started has been well-attended. The webinars cover overview demonstrations of our core products, advanced concepts and specific job strategies using WorkSpace Manager and OutiM Server, and matter-centric and e-mail management discussions. These webinars are recorded and are available for viewing on our website, usually within a few days after each webinar. The box on the left lists webinars that are scheduled for the month of December. Click on each link for more information and registration. We hope you can join us for one or more of these informative webinars.

Follow Us on Twitter and Subscribe to Our Blog

In addition to receiving this newsletter, keep up with DocAuto news and events by following us on Twitter and/or by subscribing to our Blog. If you received this newsletter from a colleague or accessed it from our website, you can subscribe to our newsletter by visiting the News and Events page of our website and filling out the form in the Stay Connected section.

Product Updates

Complete Release Notes for all of our products can be found on their respective product pages on our website. Below is a list of products for which we have released updates since our last newsletter.

WorkSpace Manager 1.6.27

This version includes many enhancements to extend the Aging/Archiving functionality of WorkSpace Manager, especially in WorkSite 8.5 environments. We also added support for "Accessory Queries" as part of the input for the Primary Query within a job. More information on this functionality can be found in the Release Notes.

From the DocAuto Support Desk

Help Us Help You

“Help me help you.” Tom Cruise to Cuba Gooding, Jr. in Jerry Maguire (1996). We are continuing to conduct a support survey and would very much like to hear how satisfied you are with the level of support we have been providing. Your feedback is very important to us. Please click here to fill out this short survey. And thank you for helping us help you!

Tips & Tricks: OutiM Server – Check FileSite Options Before Verifying Import

Make sure when importing emails using OutiM Server that you have your FileSite views set correctly. FileSite can be set to have a default value of the number of items to display within a folder as seen here from the FileSite > Options > Advanced tab:

WorkSite Exporter

If this value is set to a lower number than the amount of documents actually in the folder, it can be misconstrued that the files do not exist in the target location. Note that this setting does not affect how OutiM Server (or iImport, or other DocAuto products) function - this is native functionality of the WorkSite client.

WorkSpace Manager Certified Engineer Training Schedule

DocAuto
December 14 - 16, 2009 - Atlanta

Traveling Coaches
December 8 - 10, 2009 - Dallas

Tikit (UK)
Please contact Ben Firth for schedule information.